We Fieldwork has a call centre in Lyon with 60 workstations (with the possibility of extending to 80 workstations).
We perform several types of services from this call center:
- Surveys & polls
- File qualification
- Telephone appointment arrangement (we have experience on the B2B target)
Our call centre is located in Villeurbanne (Lyon) and is fully computerised with our Askia tool (for managing outgoing calls).
Each project is led by a permanent specialist We Fieldwork supervisor who coordinates a maximum of 10-15 people in order to abide by quality standards.
Our Telephone surveys’s team is composed of an experienced manager, 4 Field supervisors and experienced interviewers.