APPInside®, our mobile application for putting the finger on the customer experience during the moment of truth
AppInside® is our own application and feeds back the customer experience very quickly through just a few clicks
- … moments of positive enchantment that can boost customer satisfaction and loyalty
- … moments of negative turn-offs that can ruin customer satisfaction and cause a lack of loyalty
How does it work?
- Recruitment of future consumers/testers (recruitment from customer base or panel, for example)
- Provision of the application through a SMS text
- Using the application at any time of the day, as many times as one wants to feed back information
- No cost for the consumer
It is also possible to dispense with recruitment and send the application along with some explanations to a consumer panel.
Please do not hesitate to contact us for further information.